Questions, Answered
Ordering, delivery, returns and subscriptions. Anything about a specific product is answered on that product page.
Ordering And Delivery
How fast do you ship?
Order before 2pm CST on a business day and it leaves the same day. After that, or at a weekend, it goes the next business day. Delivery is then 4 to 8 business days.
How much is delivery?
Nothing. Delivery is free on every order, with no minimum spend and no threshold to reach.
Where do you ship to?
The United States, United Kingdom, Australia, Canada and New Zealand. If you’re somewhere else and want to order, message us and we’ll tell you honestly whether we can get it to you.
Where is my order?
You get a tracking link by email the moment it ships, and you can check it any time on the track your order page. Tracking can take a day or so to start updating after you get the email, which is normal and not a sign anything is wrong.
Can I change or cancel my order?
If it hasn’t shipped, email us with your order number and we’ll sort it. Once it’s with the carrier we can’t pull it back, but you can still return it once it arrives.
Something arrived damaged or missing.
Message us with your order number and we’ll fix it. You don’t have to argue with the carrier yourself.
Returns And The Guarantee
What’s your guarantee?
Thirty days from the day it arrives. Change your mind and you get your money back, sealed or half used, because we would rather you tried it properly and decided for yourself.
How do I return something?
Email us with your order number and we’ll send you what you need. One message, one person, sorted.
When do I get my money back?
We refund to the original payment method as soon as the return is confirmed. Your bank then takes its own few days, which is out of our hands. Full terms are in our refund policy.
Do I have to send it back to get a refund?
Usually yes, and we’ll tell you where to send it. If it arrived damaged or wrong, don’t send anything anywhere until you’ve spoken to us. We’ll sort it faster than a return would.
Subscriptions And Your Account
How does a subscription work?
Same product, delivered on a repeat, at a lower price than buying it once. You’re charged each time an order goes out, not upfront for the whole thing.
Can I skip, pause or cancel?
Any time, from your account, with no fee and nobody to talk to. Skip a single delivery, push the date back, or stop it entirely.
When am I charged?
On the renewal date shown in your account, and we email you before it happens so it’s never a surprise. Change the date or skip that one from the same screen.
How do I change my address or card?
In your account, on the subscription itself. If anything won’t save, message us and we’ll change it at our end.
How do I contact you?
Through the contact page. A person reads every message and replies within one business day.