Terms of service

Last updated: 26 September 2026

1. Overview

Welcome to undertone. The terms "we", "us" and "our" refer to undertone. undertone operates this store and website at undertoneskin.store, including all related information, content, features, tools, products and services (the "Services").

By visiting, browsing or purchasing from our Services, you agree to be bound by these Terms of Service and by our Privacy Policy and Refund Policy. If you do not agree to these terms, please do not use the Services.

undertone is powered by Shopify, which provides the online platform that enables us to sell our products to you.

2. Changes to these terms

We may update these Terms of Service from time to time. The version published on this page is the version that applies. Changes take effect when posted, and the "Last updated" date above will reflect the most recent revision. Your continued use of the Services after a change means you accept the revised terms.

3. Who can order

You must be at least 18 years old, or the age of majority where you live, to place an order. By ordering you confirm that you meet this requirement and that the information you give us is accurate and complete.

You may not use our products or Services for any unlawful purpose, or in any way that breaches the laws of your jurisdiction.

4. Your account

You can order as a guest or create an account. If you create an account, you are responsible for keeping your login details secure and for any activity that takes place under your account. Tell us promptly at help@undertoneskin.store if you believe your account has been used without your permission.

We may suspend or close an account where we reasonably believe it has been used fraudulently or in breach of these terms.

5. Products, descriptions and pricing

We do our best to describe our products, ingredients and packaging accurately. Colours and finishes may appear differently on your screen than in person, and packaging may change from time to time.

All prices are shown in US dollars unless stated otherwise. We may change prices, run promotions, or withdraw products at any time without notice. A price change will not affect an order we have already accepted.

If a product is listed at an incorrect price because of an error, we may cancel the order and refund you in full. We will contact you before doing so.

6. Orders and acceptance

Placing an order is an offer to buy. We accept your order when we send you a confirmation email. We may decline or cancel an order, in whole or in part, where we reasonably need to, including where the product is unavailable, where there has been a pricing or description error, or where we suspect fraud.

We may not be able to change or cancel an order once it has been passed to our fulfilment partner. Contact us as quickly as possible at help@undertoneskin.store and we will do what we can.

We may limit the quantity available to any one customer or order.

7. Shipping and delivery

Shipping is free on every order, with no minimum spend. Orders placed before 2pm CST on a business day are handed to the carrier the same day. Orders placed after that, or at a weekend, go the next business day. Delivery is then typically 4 to 8 business days.

Delivery times are estimates and are not guaranteed. Once a parcel is with the carrier, timing is outside our control. Risk of loss passes to you when the carrier takes possession, but if a parcel is lost or does not arrive, contact us and we will resolve it with you.

You are responsible for giving us a correct and complete delivery address. We cannot be held responsible for a parcel delivered to an address you supplied incorrectly.

For orders outside the United States, any customs duties, import taxes or handling fees charged by your country are your responsibility. We have no control over these and cannot predict them.

8. Returns and refunds

Our Refund Policy forms part of these terms. In summary: you have sixty days from the day your order arrives to change your mind, opened or not. Email help@undertoneskin.store with your order number and we will refund you.

If your order arrives damaged or incorrect, contact us with your order number and we will replace it or refund you.

9. Subscriptions

Some products are offered on a subscription. If you choose a subscription, you authorise us to charge your payment method on the recurring schedule shown at checkout, at the price shown, until you cancel.

You can skip, pause, change or cancel a subscription at any time from your account, or by emailing help@undertoneskin.store. Cancellation takes effect from the next billing date. Changes made after an order has already been processed will apply to the following delivery.

We will tell you in advance if we change the price of a subscription, and you can cancel before the change takes effect.

10. Promotions and discount codes

Discount codes and promotions are subject to their own terms, may be withdrawn at any time, and cannot be applied retrospectively to an order already placed. Unless stated otherwise, one code may be used per order and codes have no cash value.

11. About our products

Our products are cosmetics, not medicines. Nothing on our Services is medical advice, and our products are not intended to diagnose, treat, cure or prevent any disease or condition.

Results vary from person to person. Any results, timeframes, before-and-after images or customer experiences shown are illustrative of what some customers have reported and are not a promise of the result you will get.

Please read the ingredient list before use. We recommend patch testing on a small area first, particularly if you have sensitive or reactive skin. Stop using the product and seek medical advice if you experience irritation or an adverse reaction. If you are pregnant, breastfeeding, or under the care of a dermatologist, speak to your healthcare provider before use.

12. Intellectual property

The Services and their content, including text, images, video, graphics, logos and the undertone name, are owned by us or our licensors and are protected by intellectual property laws. We grant you a limited, personal, non-transferable licence to view and use the Services for your own non-commercial use.

You may not copy, reproduce, republish, scrape, sell or otherwise exploit any part of the Services without our prior written permission. All rights not expressly granted are reserved.

13. Reviews and anything you submit

If you send us a review, photograph, comment, suggestion or other material, you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce and display it in connection with our business, including in marketing.

You confirm that anything you submit is your own, is accurate, and does not infringe anyone else's rights. We may edit, refuse to publish, or remove any submission at our discretion. We are not obliged to keep submissions confidential or to pay for them.

14. Things you must not do

You agree not to use the Services to break the law, infringe anyone's rights, transmit malware or harmful code, interfere with the security or operation of the Services, scrape or harvest data, impersonate anyone, or attempt to gain unauthorised access to any part of the Services or to another user's account.

We may suspend or terminate your access if you do any of these things.

15. Third party links and services

Our Services may link to third party websites or use third party services. We do not control them and are not responsible for their content, products or practices. Your dealings with a third party are between you and them.

16. Disclaimer

The Services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, we make no warranties of any kind, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Services will be uninterrupted, error free, or free of harmful components, or that any content is accurate, complete or current.

Nothing in these terms excludes or limits any right you have that cannot lawfully be excluded or limited.

17. Limitation of liability

To the fullest extent permitted by law, undertone will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, revenue, data or goodwill, arising out of or in connection with your use of the Services or any product bought through them.

Where liability cannot be excluded, our total liability to you for any claim will not exceed the amount you paid for the product giving rise to the claim.

18. Indemnity

You agree to indemnify and hold harmless undertone and its officers, employees, agents and suppliers from any claim, demand, loss or expense, including reasonable legal fees, arising out of your breach of these terms or your misuse of the Services.

19. Termination

These terms remain in effect while you use the Services. We may terminate or suspend your access at any time, with or without notice, if we reasonably believe you have breached these terms. Sections that by their nature should survive termination will do so.

20. Governing law

These Terms of Service are governed by the laws of the State of Texas, United States, without regard to its conflict of law rules. You agree that any dispute will be brought in the state or federal courts of the State of Texas, and you consent to their jurisdiction.

If you are a consumer resident in a country whose law gives you additional protections or the right to bring proceedings locally, nothing here removes that right.

21. Severability and waiver

If any part of these terms is found unenforceable, that part will be limited or removed to the minimum extent necessary and the rest will remain in force. Our failure to enforce any right or provision is not a waiver of it.

22. Entire agreement

These Terms of Service, together with our Privacy Policy, Refund Policy, Shipping Policy and Cancellation Policy, make up the entire agreement between you and undertone regarding the Services, and replace any prior agreement or understanding.

23. Contact us

Questions about these Terms of Service can be sent to us at help@undertoneskin.store. We reply to every message within one business day.